New Orleans Hospitality Jobs

Ad Number:
378840

Summary: Oversee the Rooms Division to ensure that all standards are being met and/or exceeded. Essential Duties and Responsibilities • The ability to coordinate and manage the day-to-day operation of the Rooms Division. • The ability to attend and participate in all Executive Committee meetings and events. • The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary. • The ability to conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken. • The ability to meet on a regular basis with all managers, supervisors, and non-management employees. Ensure daily pre-shifts meetings are being conducted. • The ability to monitor all standards in the hotel to ensure they are in place and enforced. • The ability to control all capital expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis. • The ability to conduct and or participate in the performance review of all key department managers and members and the development of any manager assigned as a mentee. • Meet with the Human Resources Director on a regular basis to review staffing request, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees. • Conduct Weekly Operations meetings to discuss operation challenges and opportunities and improve or maintain and excellent communication flow. • Control expenses through actively participating in all areas of the hotel operation. • Review and sign all purchase requests, orders, and checks to ensure adherence to purchasing procedures. • Attend functions, social and/or business, to help develop rapport and to establish credibility within the local community. • Ensure facility is well maintained from both housekeeping and engineering standpoints. • Develop profit improvement ideas, policies and procedures and implement them with the approval of the General Manager. • Knowledge of the Preferred Hotels L.V.X. and Forbes Four-Star Standards. • Ensure all Hotel Monteleone Policies and Procedures are followed. • On a daily basis, this position must be an active advocate to implement Executive Committee strategies. • Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite, in complete uniform and conduct themselves in a professional manner. • Assume authority of General Manager in his/her absence. • Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety. • Implement action plans to correct problems identified in Operations Standards Surveys (e.g., Preferred Hotels, TripAdvisor, Employee Opinion Surveys & Forbes). • This role requires a sincere commitment to embracing and promoting diversity equity and inclusion. (DEI) • Educate Department Managers and Assistants on an on-going basis as to cost controls and financial performance of the hotel. • Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling. • Personally, meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs. • Oversee preventive maintenance programs such as Make Ready Tech (MRT) initiative. • Directly supervise at a minimum the Department Heads in Front Office, Guest Services, Concierge, Housekeeping, Transportation, Loss Prevention, and Retail Operations. • Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation. • Coordinate preparation of timely and accurate forecasts with Sales and Rooms. Qualifications • A guest experience champion with sophisticated guest relations skills. • Elevated Leadership skills and experience in a multicultural environment. • Oral and written proficiency. • Bachelor's degree or equivalent. • Experience within or similar position is from 3-5 years of employment in the related position with a luxury organization. • Financial acumen. • Multitasking skills. • Experience managing a large and complex team structure. Competency To perform the Rooms Division Director position successfully, an individual should demonstrate the following competencies: • Customer Service - Manage difficult or emotional associate situations; respond promptly to customer needs; solicit customer’s feedback to improve service; respond to requests for service and assistance; meet commitments. • Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others. • Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics. • Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others and try new things. • Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings. • Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed; recognize accomplishments of other team members. • Written Communication - Write clearly and informatively; edit and proof work for spelling and grammatical errors; vary writing style to meet needs; present numerical data effectively; ability to read and interpret written information. • Change Management - Develop workable implementation plans; communicate changes effectively; build commitment and overcomes resistance; prepare and support those affected by change; monitor transition and evaluate results. • Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; inspire respect and trust; accept feedback from others; provide vision and inspiration to peers and subordinates; give appropriate recognition to others; display passion and optimism; mobilize others to fulfill the vision. • Diversity - Demonstrate knowledge of EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment; build a diverse workforce. • Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold hotel’s values. • Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotel’s goals and values; benefit hotel through outside activities; respect diversity. • Strategic Thinking - Develop strategies to achieve hotel’s goals; understand hotel’s strengths & weaknesses; analyze market and competition; identify external threats and opportunities; adapt strategy to changing conditions. • Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; ability to deal with frequent changes, delays or unexpected events. • Attendance and Punctuality - Consistently arrive at work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time. • Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan. • Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; take independent actions and calculated risks; look for and takes advantage of opportunities; ask for and offer help when needed. • Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets others' attention. • Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explains reasoning for decisions; include appropriate people in decision-making process; make timely decisions. • Motivation - Set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to accomplish goals. • Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans. • Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. • Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality. • Quantity - Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly. Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly. Language Ability • Effectively interact and communicate in English with people from diverse backgrounds. • Read and comprehend simple instructions, short correspondence and memos. • Write simple correspondence. • Effectively present information in one-on-one and small group situations to customers, clients, and other associates of the hotel. • Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Math Ability • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Compute rate, ratio and percent. • Draw and interpret bar graphs. Reasoning Ability • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Interpret a variety of instructions furnished in written, oral, diagram or schedule form. Computer Skills • Ability to quickly grasp computer systems including HotSoS. • Working knowledge of Microsoft Word. • Working knowledge of spreadsheets preferably Microsoft Excel. • Working knowledge of Internet software. • Working knowledge of Opera PMS database software. Supervisory Responsibilities • Demonstrated ability supervising at least 150 from diverse background. • Carry out supervisory responsibilities in accordance with the hotel’s policies and applicable laws. • Responsible for interviewing, training associates, planning, assigning and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. Work Environment • The work in an inside environment where the noise level is usually moderate. • The position is located indoors in an office setting where the temperature settings are controlled. Physical Demands • Occasionally lift and/or move up to 10 pounds. • Occasionally reach with hands and arms and stoop, kneel, crouch or crawl. • 100% of shift involves walking or standing, continuously reaching, bending, lifting, stooping or wiping.