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Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with The Windsor Court standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Comply with The Windsor Court standards and regulations to encourage safe and efficient hotel operations. Answer phone and dispatch promptly, and demonstrate proper two-way communication etiquette when communicating with other Associates and guests. Maintain and review the daily activity log. Maintain confidentiality with respect to guests' and associates' incidents. Open secured areas for authorized personnel; check the IDs of visitors/associates' bags as necessary. Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.). Investigates room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head/Hotel leadership to write the incident report. Assist outside agencies as necessary. Assist with intoxicated guests. Be knowledgeable about hotel and guestroom locking systems. Respond to security alarms and monitor TV cameras (if applicable). Challenge suspicious persons. Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property. Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary. In partnership with the Department Head/Hotel leadership, completes Incident/Accident Reports clearly and concisely.
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