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Approach all encounters with guests and employees in a friendly, service oriented manner. Inspect staff's work performance within assigned section on a daily basis to ensure that standards and productivity levels are being met and maintained. In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office. Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only. Ensure records of daily assignments are completed, signed off on, and turned into the Housekeeping Office on time. Maintain the key control system. Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance. Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness, and improper attire. Handle items for "Lost and Found" according to the standards. Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
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