|
Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by the scheduling, which varies according to the hotel's needs. Comply at all times with Avion Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail, and messages in a timely and courteous manner. Answer guests' inquiries about hotel service, facilities, and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel. Be aware of all rates, packages, and special promotions; Be familiar with all in-house groups; Be mindful of closed-out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules, as well as the terminology used in hospitality. Know of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient, and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other requested items to guests or team members. Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and activities available around the hotel. Perform other duties as assigned, which may include, but are not limited to the following: helping coworkers in different areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.
|
