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Position Summary: Achieves or exceeds sales goals by providing complete account penetration for assigned territory by focusing on group business. Establishes new client relationships and maintains existing relationships to maximize revenue. This position has the opportunity to be a hybrid role. Duties & Responsibilities: Primary Responsibilities/Essential Functions: 1. Actively solicits new business opportunities through prospecting new customers (including groups, travel managers, travel agents and consumers). Uses network channels to open doors to new customers. Seeks methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel. Research information on market and trends and the clients supporting those markets locally. 2. Actively participates in industry related organizations. Attends trade shows, community events and industry meetings to develop business. Participates in Sales blitzes. Makes onsite and field presentations to prospective clients. Participates in pre-convention meetings, training and other sales-related meetings as required. 3. Develops long-term relationships with clients or potential clients by maintaining consistent verbal and written communications and providing good customer service. 4. Analyzes requirements of business opportunities. Researches and maintains knowledge of market trends, competition, and customers. Responds to RFP’s. Outlines available hotel space and facilities. Quotes prices. Meets with clients and hotel department managers to plan function details, space requirements, food service and décor. Prepares correspondence to customers, internal booking reports and client data. 5. Maintains detailed information about clients/prospective clients and enters data into property's computer systems. 6. Attend Business Review Meetings. Research new companies. Travels to meet clients out of state. Creates and implements direct mailing campaigns. Attends training. Makes presentations. 7. Conducts familiarization trips. Participate in local community to develop business. Other Responsibilities/Supportive Functions: 1. Responds to guest inquiries and coordinates special arrangements and requests. 2. Resolves guest complaints within scope of authority, otherwise refers the matter to upper management. Notifies supervisor and/or Security of all unusual events or circumstances. Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change, or rescind work assignments and to make reasonable accommodations as needed.
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